By purchasing tickets or making a reservation, you agree to the following terms and conditions - scroll to read
This Terms of Service was updated and is effective on: Jan 22, 2014.
The following are the Terms of Service (these "Terms") that govern use of this reservation website (the "Site"). This Site is hosted by Party Til' The AM, a subsidiary of HookUpVIP ("HOOKUPVIP"), and accessed through the website of the event provider (the "Event Provider"). By using or visiting the Site, you expressly agree to be bound by these Terms and to follow these Terms and all applicable laws and regulations governing the Site. HOOKUPVIP reserves the right to change these Terms at any time, effective immediately upon posting on the Site. Please check this page of the Site periodically. If you violate these Terms, HOOKUPVIP or the Event Provider may terminate your use of the Site, bar you from future use of the Site, cancel your reservation or purchase order, and/or take appropriate legal action against you. Purchase Orders ("Purchase Orders") includes, but is not limited to, online Tickets for events, VIP services purchases/reservations, and merchandise. If you do not agree with all of the following terms and conditions, please do not use this Site.
You agree that you are only authorized to visit, view and to retain a copy of pages of this Site for your own personal use, and that you shall not duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose other than to review event and promotional information, for personal use, or to purchase VIP services, tickets or merchandise for your personal use, unless otherwise specifically authorized by the Event Provider to do so. The content and software on this Site is the property of the Event Provider and/or its suppliers and is protected by U.S., Canadian and international copyright laws. We post a legal notice and various credits on pages of the Site, which may not be removed. Please do not remove this notice or these credits, or any additional information contained along with the notices and credits.
Credit Card Hold Policy & Reservation Policy
Please review the Credit Card Hold Policy and Reservation Policy, which will govern the reservation, but not purchase of, any VIP services services through the Site.
HOOKUPVIP and our Processor act as agents for Event Providers. When completing a Purchase Order on the Event Providers' website, you are (i) responsible for providing, maintaining, securing and using your own Internet access and other hardware and software needed to access HOOKUPVIP, as well as to purchase and print your receipt for the Purchase Order; and (ii) responsible for safeguarding your receipt until the applicable Event, and presenting your receipt, a legal form of Identification (e.g. Passport or Drivers License), and the original method of payment (credit card) used for the purchase as required for the Event.
You represent, warrant and covenant to HOOKUPVIP that you have verified that all guests will meet the minimum age requirement for entrance into the applicable Venue and Event. If you are purchasing Tickets or VIP services for an event, you are solely responsible for confirming each Ticket holder or guest will meet the minimum age requirements. You acknowledge and agree that HOOKUPVIP assumes no responsibility for verifying that Ticket holders or guests meet minimum age requirements. You should contact the Venue and/or Event Provider to confirm any age requirements.
You assume all risks incidental to the event for which a Ticket is issued, whether before, during or after performance, and you waive any claims for personal injury or death against HOOKUPVIP on behalf of yourself and any accompanying minor.
Pricing and Payment
At the time of purchase, a buyer's credit card is automatically charged, by our Processor, the face value of the Ticket plus the applicable Service Charges, which is determined on an ad hoc basis and may vary from event to event.
HOOKUPVIP is an information portal which facilitates a buyer's Purchase Order for an Event. HOOKUPVIP does not, and will not, accept, process, store or transmit currency or data that represents currency. Rather, our Processor handles and is responsible for accepting, processing, storing and transmitting of currency and data that represents currency.
HOOKUPVIP accepts American Express, Visa and MasterCard.
Purchase Order Delivery
You will receive an e-mail receipt following the completion of their purchase. If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with HOOKUPVIP's customer service whether or not your order has been received and fulfilled. HOOKUPVIP will not be responsible for losses (monetary or otherwise) if you assume that an order was placed or not placed because you failed to receive confirmation.
When purchasing event Tickets, you are limited to a specified number of Tickets for each event. This limit is posted during the purchase process and is verified with every transaction. This policy is in effect to discourage unfair Ticket buying practices.
ALL SALES ARE FINAL. THERE ARE NO REFUNDS, NO CANCELLATIONS, NO CREDITS, NO EXCHANGES, AND NO TRANSFERS AFTER THE ORDER HAS BEEN MADE.
Unforeseen circumstances beyond the Event Promoter's control will not be grounds for a refund, including but not limited to the following: local or national weather conditions and natural disasters, waiting in lines, family and medical emergencies.
Ticket holder is aware that the Venue and Talent are subject to change. Ticket holder is aware that amenities promised by promoters are not guaranteed by HOOKUPVIP and are not grounds for a refund, including but not limited to: VIP amenities, drink specials, gifts, express entry, special areas, celebrity guests.
If the event is cancelled you will receive a refund for the face value of the ticket; service, shipping, and other fees are non-refundable under any circumstances. If the Service Charge is not listed, it may be embedded into the price of the ticket. To inquire about the amount of an embedded Service Charge, please contact email@example.com.
If the event is postponed, you are eligible for a refund for the face value of the ticket, however you must submit an e-mail inquiry within five days of the originally scheduled event requesting a refund. The tickets must be received five days before the newly scheduled event in order to receive a refund; failure to do so will waive your right to a refund.
Will call tickets must be picked up at the venue unless otherwise noted. Tickets left at will call will not be refunded. Will call start and end times are subject to change and are not grounds for a refund. You must present the original credit card used to purchase the ticket, a valid government issued picture ID, and your "e-ticket" receipt. If you are unable to pick up your order because you do not have the aforementioned items in your possession at the time and place of pickup, you will not receive a refund for this purchase.
The shipping fee is non-refundable. If you enter an undeliverable address or if the tickets are returned unclaimed you will not receive a refund.
In the case where a refund is issued, refunds are handled by the Event Provider through our Processor. HOOKUPVIP is not obligated to issue a refund except to the extent that the Event Provider (i) instructs us to issue a refund; and (ii) provides our Processor with the funds necessary to issue the refund. In order to receive a refund or an exchange that may be offered, you will have to comply with the Event Provider's instructions or deadlines, which, along with the decision about whether or not to issue a refund or an exchange, may be at the Event Provider's sole discretion.
If you receive a refund for a Purchase Order, you will receive the face value of Purchase Order only (or, if you purchased a discounted ticket, then the discounted ticket price paid). Service Charges are non-refundable. No exceptions will be made. If a refund is issued, it will be issued using the same method of payment that was used to purchase the Tickets. HOOKUPVIP will not be liable for travel or any other expenses that you or anyone else incurs in connection with a cancelled or postponed event.
Unauthorized Refunds or Chargebacks
You agree that only the Event Provider is authorized to issue a refund, and that you will not contact HOOKUPVIP to seek a refund or exchange from HOOKUPVIP or our Processor. You also agree, to the maximum extent provided by law, that you will not dispute or otherwise seek a chargeback from the company whose credit card you used to for the Purchase Order. Should you do so, your Purchase Order may be cancelled, and HOOKUPVIP may, in its sole discretion, refuse to honour pending and future purchases made from credit card accounts or online accounts on which such chargebacks have been made. HOOKUPVIP may also prohibit all persons in whose name such credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from using this Website.
Timeframe for Seeking Refund
Subject to applicable law, if you intend to seek a refund or (if, despite the prohibition set forth above, you are allowed by law to) seek a chargeback, you must contact the Event Provider in writing within five days following the occurrence of the applicable Event. You hereby waive any right to seek a refund or (if, despite the prohibition set forth above, you are allowed by law to) seek a chargeback, if you do not provide a report in writing within such timeframe. To seek a refund, you must send the Event Provider a written detailed description of the refund you are seeking.
Pricing and Other Errors
If the amount you pay for a Purchase Order is incorrect regardless of whether because of an error in a price posted on this Website or otherwise communicated to you, or you are able to make a purchase before its scheduled on-sale or presale date or you are able to make a purchase that was not supposed to have been released for sale, then HOOKUPVIP will have the right to cancel that Purchase Order and our Processor will refund to you the amount that you paid. This will apply regardless of whether the error was human error or a transactional malfunction of this Website or other HOOKUPVIP operated system.
Subject to applicable law, if you intend to dispute a charge (other than seeking a refund or chargeback), you must contact HOOKUPVIP or the Event Provider in writing within 30 days of your incurring the applicable charge. You hereby waive any right to dispute a charge that you do not report in writing within such timeframe. To dispute a charge, you must send HOOKUPVIP or the Event Provider a written detailed description of the charges you are disputing.
Ejection and Revocation of License
Event Providers reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language or who fails to comply with Event Provider rules. Breach of terms or rules will terminate your license to attend the event without refund. A Purchase Order is a revocable license and admission may be refused without refund. A Purchase Order is not redeemable for cash. You hereby agree to, and do hereby release, HOOKUPVIP from any and all liability arising, directly or indirectly, out of any decision by an Event Provider (or any other person or entity) not to admit you or another Ticket holder or guest into an Event.
Links and Search Results
The Site may automatically produce content that reference or link to third party sites throughout the World Wide Web. The Event Provider has no control over these sites or the content within them. The Event Provider cannot guarantee, represent or warrant that the content contained in the sites is accurate, legal and/or inoffensive. The Event Provider does not endorse the content of any third party site, nor do we warrant that they will not contain viruses or otherwise impact your computer. By using the Site to search for or link to another site, you agree and understand that you may not make any claim against the Event Provider for any damages or losses, whatsoever, resulting from your use of the Site to obtain search results or to link to another site. If you have a problem with a link from the Site, please notify our partners at firstname.lastname@example.org, and we will investigate your claim and take any actions we deem appropriate in our sole discretion.
Although the Event Provider cannot monitor the conduct of users off the Site, it is also a violation of these rules to use any information obtained from this Site in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit or sell to any Site user without their prior explicit consent.
Access and Interference
You agree that you will not use any robot, spider, other automatic device, or manual process to monitor or copy our web pages or the content contained thereon or for any other unauthorized purpose without our prior expressed written permission. You agree that you will not use any device, software or routine to interfere or attempt to interfere with the proper working of the Site. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure. You agree that you will not access, reload or "refresh" transactional event or reservation check-out pages, or make any other request to transactional servers, more than once during any three second interval. You agree that you will not copy, reproduce, alter, modify, create derivative works, or publicly display any content (except for your own personal, non-commercial use) from the Site without the prior expressed written permission of the Event Provider.
Unauthorized Use of the Site
Illegal and/or unauthorized use of the Site, including, but not limited to, unauthorized purchase of VIP services reservations, unauthorized framing of or linking to the Site, or unauthorized use of any robot, spider or other automated device on the Site, will be investigated and appropriate legal action will be taken, including without limitation civil, criminal and injunctive redress.
Violation of the Terms
You understand and agree that in the Event Provider's sole discretion, and without prior notice, the Event Provider may terminate your access to the Site, cancel your purchase or reservation of VIP services and guestlist, or exercise any other remedy available, if the Event Provider believes that your conduct, violates or is inconsistent with these Terms, or violates the rights of the Event Provider, another user or the law. You agree that monetary damages may not provide a sufficient remedy to the Event Provider for violations of these Terms and you consent to injunctive or other equitable relief for such violations. The Event Provider is not required to provide any refund to you if you are terminated as a User because you have violated these Terms or any of the Event Provider's rights. For more information about how we handle reservations, please refer to our Reservation Policy.
Canada and U.S. Export Controls
This Site and software derived from this Site is further subject to Canada and United States export controls. No software from this site may be downloaded or otherwise exported or re-exported: (i) into (or to a national or resident of) Cuba, Iraq, Libya, North Korea, Iran, Syria, or any other Country to which the U.S. has embargoed goods; or (ii) to anyone on the U.S. Treasury Department's list of Specially Designated Nationals or the U.S. Commerce Department's Table of Deny Orders. By downloading or using the Site or any software derived there from, you represent and warrant that you are not located in, under the control of, or a national or resident of any such country or on any such list.
HOOKUPVIP AND THE EVENT PROVIDER DOES NOT PROMISE THAT THE SITE WILL BE ERROR-FREE, UNINTERRUPTED, OR THAT IT WILL PROVIDE SPECIFIC RESULTS FROM USE OF THE SITE OR ANY CONTENT, SEARCH OR LINK ON IT. THE SITE AND ITS CONTENT ARE DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. HOOKUPVIP AND THE EVENT PROVIDER CANNOT ENSURE THAT FILES YOU DOWNLOAD FROM THE SITE WILL BE FREE OF VIRUSES OR CONTAMINATION OR DESTRUCTIVE FEATURES. HOOKUPVIP AND THE EVENT PROVIDER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ALSO ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. HOOKUPVIP AND THE EVENT PROVIDER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, AND PUNITIVE AND CONSEQUENTIAL DAMAGES. HOOKUPVIP AND THE EVENT PROVIDER MAKES NO GUARANTEE OF ANY SPECIFIC RESULT FROM USE OF THIS SITE OR USE OF THE HOOKUPVIP AND THE EVENT PROVIDER SERVICE. HOOKUPVIP AND THE EVENT PROVIDER DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF ANY THIRD PARTY USERS, HOOKUPVIP AND THE EVENT PROVIDER USERS, ADVERTISERS AND/OR SPONSORS ON THE SITE, IN CONNECTION WITH THE HOOKUPVIP AND THE EVENT PROVIDER SERVICE OR OTHERWISE RELATED TO YOUR USE OF THE SITE AND/OR THE HOOKUPVIP AND THE EVENT PROVIDER SERVICE. HOOKUPVIP AND THE EVENT PROVIDER IS NOT RESPONSIBLE FOR THE PRODUCTS, SERVICES, ACTIONS OR FAILURE TO ACT OF ANY EVENT PROVIDER, PERFORMER, PROMOTER OR OTHER THIRD PARTY IN CONNECTION WITH OR REFERENCED ON THE SITE.
Without limiting the foregoing, you may report the misconduct of users and/or third party advertisers, service and/or product providers referenced on or included in the Site to our partners at email@example.com. The Event Provider may investigate the claim and take appropriate action, in its sole discretion.
Limitation on Liability
EXCEPT IN JURISDICTIONS WHERE SUCH PROVISIONS ARE RESTRICTED, IN NO EVENT WILL HOOKUPVIP AND THE EVENT PROVIDER BE LIABLE TO YOU FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVNUES OR BUSINESS OPPORTUNITIES, EVEN IF HOOKUPVIP AND THE EVENT PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
If you have a dispute and your dispute involves an event (or a ticket/reservation for an event) that is located in Canada or United States, then the dispute will be governed by the laws of the Province of Ontario without regard to its conflict of law provisions and you consent to personal jurisdiction, and agree to bring all actions, exclusively in courts located in Toronto, Ontario.
You agree to indemnify and hold HOOKUPVIP and the Event Provider and its affiliates, and each of the Event Provider and its affiliates' respective officers, agents, employees, contractors and principals, harmless from any loss, liability, claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of the Site, including also your use of the Site to provide a link to another site or to upload content or other information to the Site.